Questions, feedback or partnership ideas. We read every message.
support@careconnectph.net
We reply within 2 business days.
Help and support, then Contact us. We reply in your Notifications.
Tap Sign up and use Google, or your email and a password. You must be 18 or older. After you sign up, pick what you want to do first: find help, post a task, or offer your services.
Open the app, tap Provider at the bottom, then Get started. Add your main skill and where you work, then check your ID. You can switch back to Client mode anytime.
Go to Account, then Get verified, and upload a government ID (PhilSys, driver's license, passport, UMID and others) with a selfie holding it. Clearances and licenses help too. A person on our team checks them, usually within 1 to 2 days.
You and the provider agree on the price in the chat. During our free launch period there are no fees: the client pays the provider directly, in cash or GCash, after the job, and both tap Paid in the agreement. We will give 30 days notice before any fee starts. Details are in the Terms.
Open the agreement in the chat and tap Report problem. Our team reviews the chat and photos and can give strikes, freeze or ban an account. During the free launch period CareConnect does not hold the money, so pay only after the work is done.
Open their profile or your chat with them and tap Block. To report, go to Help and support, then Contact us, and pick "Report a person". You can also email support@careconnectph.net with their username and screenshots.
Go to Help and support, then Contact us, or email support@careconnectph.net from your account's email. Finish your deals and withdraw your balance first. Your account is kept for 30 days in case you change your mind, then erased.
Go to Account, then My details. Only your username is shown to other users; your real name, phone and email stay private.