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Terms of Service

Last updated: November 9, 2026

In short

  1. CareConnect is free during our launch period: no service fee, no verification fee, no post fee and no dispute bond.
  2. During the launch period the client pays the provider directly, in cash or GCash, after the job. CareConnect does not hold or handle that money.
  3. We will tell you at least 30 days before any fee starts. People whose ID is verified during the launch period become Founding Members and keep a free Verified badge.
  4. Other users see your username, not your real name, phone or email.
A summary only. The full text below is what applies.
On this page

1. Agreement to these Terms

Welcome to CareConnect PH ("we", "our", "us" or "the Platform"). By creating an account or using any part of our app at careconnectph.net, including the installed app on your phone (together, the "Service"), you agree to these Terms of Service ("Terms").

If you do not agree with any part of these Terms, do not use the Service. These Terms are a binding agreement between you and CareConnect PH, a business based in the Philippines.

These Terms are written in plain language and in good faith under Philippine law, including the Civil Code, the Electronic Commerce Act of 2000 (Republic Act No. 8792) and the Consumer Act of the Philippines (Republic Act No. 7394).

2. Who can use CareConnect

To use the Service you must:

  • be at least 18 years old;
  • live in, or be lawfully present in, the Philippines;
  • be able to enter into a binding contract under Philippine law;
  • not be barred from the Service by law or by an earlier suspension from us.

3. Your account and username

One account, two modes. Every account can hire as a client. You can also turn on Provider mode to offer your services. You can switch between the two anytime.

Your username is public. Other users see your username, photo, ratings, skills and general area. Your real name, email, phone number and ID details are kept private. Your real name is shown only on agreements you make and to our team when we check your ID.

Keep it accurate. Your real name, birthday and ID details must be true and must match your government ID. Providers must describe their skills and credentials honestly.

Keep it safe. You are responsible for your password and for everything done with your account. Tell us right away at support@careconnectph.net if you think someone else has used it.

4. What CareConnect does

CareConnect PH is an online platform that connects clients with independent service providers near them. Clients post tasks or find providers on a list or a map. Providers send offers. Both sides chat, call in the app and make an agreement inside the chat.

The Service Hub is the part of the Platform that is live today. Other apps shown on our website (such as Care and Lifeline, i-Vault, Marketplace and Investment) are not available yet.

We are not:

  • the employer of any provider;
  • a party to the service agreement between a client and a provider;
  • a guarantor of the result, quality, safety or legality of any service;
  • licensed to perform any trade (for example plumbing, electrical work or medical care) ourselves.

Every service is performed by an independent person or business working on their own account.

5. Rules for everyone

When you use the Service you agree to:

  • give true and accurate information;
  • use the Service only for lawful purposes;
  • treat other users with respect;
  • keep the agreements you make;
  • report fraud, abuse or unsafe behavior quickly (Help, then Contact support, then "Report a person");
  • follow all laws, ordinances and permits that apply to you.

Ratings go both ways. After a job, the client rates the provider and the provider rates the client. Ratings must be honest and about the job. App reviews (your rating of CareConnect itself) are separate from provider ratings; we may show some of them on our website with your username, role and city.

Blocking. You can block any user. A blocked user cannot message or call you.

6. Things you must not do

You must never:

  • make a fake account, use someone else's ID, or pretend to be someone else;
  • post fake, illegal or misleading tasks, offers or reviews;
  • harass, threaten, stalk or discriminate against anyone;
  • use the Service for sexual services, illegal drugs, weapons or any other illegal activity;
  • send viruses or harmful code, or scrape, copy or reverse-engineer the Platform;
  • avoid our service fee by moving a job off the Platform after you were matched here;
  • offer, book or provide paid passenger rides on a provider's own motorcycle or car (for example motorcycle taxi or ride-hailing trips). These need LTFRB accreditation that CareConnect PH does not have. Drivers on the Platform drive the client's own vehicle, and delivery or courier tasks carry goods only;
  • send spam, phishing or unwanted ads.

If you break these rules we may hide your posts, limit your account, or suspend or close it, with or without notice.

7. For providers

If you turn on Provider mode, you also agree that:

  • you are an independent contractor, not an employee of CareConnect PH;
  • you are responsible for your own taxes, insurance, permits and licenses;
  • you will do the work properly and safely;
  • we may show your profile, skills, ratings and approximate area to clients;
  • you may be asked to check your ID (a government ID with its number and a selfie holding it) and to prove a skill before some features or badges are shown. A person on our team decides. After 5 rejected ID submissions, verification is locked until our team reviews the account;
  • a one-time verification fee may apply for the Verified badge after the free launch period (Founding Members do not pay it). It is shown before you pay and refunded if your documents are rejected;
  • we do not promise any amount of work or earnings.

8. For clients

If you hire through CareConnect, you agree that:

  • the service agreement is between you and the provider; CareConnect PH is not a party to it;
  • you decide whether a provider is right for your job;
  • you will pay the agreed price for work that was done;
  • you will not hold CareConnect PH responsible for a provider's conduct, work, damage, delay or loss, except as Philippine law requires.

9. Free launch period

CareConnect PH is in a free launch period. The app shows when it is free and, if set, the date until which it is planned to stay free. While the free launch period is on:

  • No fees. There is no service fee on jobs, no verification fee, no task posting fee and no dispute bond. Providers keep the full agreed price.
  • Pay the provider directly. The client pays the provider in person or by GCash after the job, as written in the agreement. CareConnect PH does not collect, hold, transfer or refund that money, and the in-app wallet, top-ups and withdrawals are turned off.
  • Pay safely. Pay only after the work is done, count cash together, and send GCash only to the provider named in the agreement. After you are paid or have paid, both sides tap Paid in the agreement.
  • Problems. Use Report problem in the agreement. Our team reviews the agreement and the chat and may give strikes, freeze or ban an account (see section 11), but cannot return money that was already paid.

Founding Members. Users whose government ID is verified by our team during the free launch period receive the Founding Member badge, and their Verified badge stays free even after a verification fee starts. The badge can be removed if the account is closed for breaking these Terms.

When fees start. We will announce any fee in the app and by email at least 30 days before it takes effect. Fees apply only to jobs agreed after that date. Section 10 describes the paid wallet and fees as they will work then.

10. Payments and fees (after the free launch period)

This section applies only when the free launch period has ended and we have given the notice described in section 9.

Posting tasks, browsing, chatting and calling in the app are free. There are no sign-up fees or subscriptions. The client and provider agree on the price in an agreement inside the chat. CareConnect PH does not set or mark up prices.

Service fee. When a job is completed, CareConnect PH keeps a 9.99% service fee from the provider's earnings, together with a 0.5% withholding tax that is remitted to the Bureau of Internal Revenue on the provider's behalf. Clients pay only the agreed price.

Paying through the wallet. You add money to your CareConnect wallet with GCash through our payment partner, PayMongo. Their fee is shown before you pay (now 2.5%, at least ₱5). When the provider accepts the agreement, the price is held. It is released to the provider when the job is done, minus the fee and tax above. Providers can withdraw to GCash (a ₱10 fee per withdrawal applies; minimum ₱100). Wallet limits are shown in the app under Wallet, then Limits and fees.

Paying in cash. If you agree to pay in cash, the client pays the provider in person after the job. When the provider accepts a cash agreement, the provider's 9.99% service fee is held from the provider's wallet and kept when the job is done. CareConnect PH never handles the cash and cannot return it.

When the job is done. The provider marks the job done and asks for payment. The client should then release the payment or open a dispute. If the client does neither within the time shown on the agreement, the held payment may be released to the provider automatically. If the agreed end date passes and the provider never asks for payment and the client has not paid or disputed, both are reminded, and later the held money is returned to the client. A provider who lets this happen gets a strike (see Strikes in section 11).

Unused top-ups. Money you added and did not use can be returned to the GCash account you paid with, within the time shown in Limits and fees. The payment partner's fee is not returned.

We will announce any change to our fees before it takes effect.

11. Disputes and refunds

During the free launch period there is no dispute bond and no money held, so the parts below about held money, refunds and the bond do not apply; strikes, freezes and bans do.

If something goes wrong with a wallet payment, open a dispute from the agreement before the payment is released. Opening a dispute stops the automatic release. Our team looks at the agreement, the chat and any photos, and may release the payment, refund the client, or split it (25%, 50% or 75% to the provider) for work that was only partly done. A provider can ask to cancel a running job, and the client must agree; while a dispute is open, the provider can cancel and the client is refunded in full. See our Refund Policy for every case.

Dispute bond. To open a dispute you pay a bond from your wallet: 2.5% of the deal price, at least ₱20 and at most ₱200 (the dispute form shows the exact amount). If the decision is in your favor, the bond comes back to you, and the other side is charged the same amount. If the decision is against you, CareConnect PH keeps the bond. If there is no clear winner (for example a split, or the dispute is withdrawn), the bond comes back to you. A charge is taken from the wallet of the side that lost; any part the wallet cannot cover is owed to CareConnect PH, and money that later comes into that wallet pays it first. If an amount owed is not paid within 24 hours, the account is frozen for 7 days, and it stays owed until it is paid.

How disputes are decided. Our team may use AI (Claude, by Anthropic) to read the agreement, both sides' statements, the photos and the chat and to suggest a decision. An admin either confirms the decision or chooses to let the AI decide that dispute; if the AI is not sure, a person decides. Decisions are final in the app; you can still contact support or use the remedies in section 16.

Cancelling a running job. Once the provider has accepted, either side can ask to cancel and the other side must agree. If they agree, the client's held money goes back (or, on a cash job, the provider's held service fee goes back) and a post opens again. If they decline, the person who asked can report it and our team decides, and may give a strike to either side. Three strikes freeze the account for one month; after three freezes the account is banned. Anyone who asks to cancel three times (and the deal is really cancelled) is also frozen for one month, even with a good reason. A provider who cancels a funded job alone (possible only while a dispute is open) gets a strike.

Strikes. There is one set of strikes for every rule on CareConnect, including a provider who takes no action on a paid job after its end date, a fake skill or license, and a cancel request that our team finds unfair. Three strikes freeze the account for 30 days. After three freezes the account is banned. A task post that we hide as illegal, sexual or a scam also counts as one strike and pauses your posting for 7 days. If we restore it, both are taken back. A fake or edited document uploaded for verification is one strike. A report that our team finds wrong or made in bad faith is one strike for the person who made it. When a report about someone is right, they first get a warning and the next time it is one strike. If the same client and the same provider agree to cancel their deals together 3 times, the service fee is kept and both get a strike and a 30-day freeze.

Posting and applying. To post a task, you need a verified government ID. To apply for tasks, get a contract or accept one, a provider needs a verified government ID too. Without it, you can still browse CareConnect as an observer. You can have up to 10 open copies of the same post and 100 open posts. A post stays up for the time you choose (up to 30 days) and in all for no more than 60 days, including edits; after that it expires and you can repost it.

Cash jobs nobody confirms. If neither side confirms the cash by the time shown after the end date, the job is cancelled, the post goes back to the client, and the provider's held service fee is kept. This stops two people from skipping the fee by agreeing not to confirm. Offers nobody answers in 48 hours are cancelled, and a dispute that stays open is reviewed by our team.

Cash payments are between the client and the provider. We can review a cash job and decide what happens to the provider's held service fee, but we cannot return cash.

Our review is a good-faith help to both sides, as described in section 12.

12. Our role and liability

Connector, not guarantor

CareConnect PH provides tools that help people find each other. We do not perform, supervise, direct or vouch for the services themselves.

No warranties

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose. We do not promise that the Service will always be available, error-free or secure.

Limits on our liability

To the extent Philippine law allows, CareConnect PH, its owner and its affiliates are not liable for:

  • indirect, incidental, special, consequential or punitive damages;
  • lost profits, income, data or business opportunities;
  • damage from services a provider did or did not perform;
  • injury, theft or property damage caused by any user;
  • the acts, omissions, negligence, fraud or misconduct of any user, including toward another user;
  • disagreements or transactions between users;
  • any loss above one thousand pesos (₱1,000) or the amount you paid us in the past twelve months, whichever is greater.

Good-faith help and release of claims

Disputes are first between the users involved. We may, at our discretion, help both sides talk, review a flagged agreement or decide a held payment through the in-app dispute process. This help is voluntary. It does not make CareConnect PH a party to, judge of, insurer of or guarantor of any transaction, and it does not create or expand any liability on our part.

To the extent Philippine law allows, you release CareConnect PH, its owner and its affiliates from claims arising from a dispute, transaction or interaction between you and another user.

Indemnity

You agree to defend and hold harmless CareConnect PH, its owner, staff and affiliates from third-party claims, losses and reasonable costs (including lawyer's fees) arising from your use or misuse of the Service, your content or conduct, your breach of these Terms or of any law, or a dispute between you and another user. This survives the end of your account.

Nothing in these Terms limits any liability that cannot be limited under Philippine law, including liability for our own fraud or willful misconduct.

13. Sponsored banners

Some banners on the Home screen are paid ads from sponsors. They are marked "Sponsored". Showing an ad does not mean we endorse the product, and any purchase you make is between you and the sponsor. Sponsor banners do not use tracking cookies.

14. Content and intellectual property

The CareConnect PH name, logo, design, code and content (except what users post) belong to CareConnect PH or its licensors.

You keep the rights to what you post, such as photos, task details and messages. By posting, you allow us to store, show and share it as needed to run the Service. We may hide posts that break these Terms.

15. Closing your account

By you

You can stop using the Service anytime. To close your account, go to Help and support, then Contact support, or email support@careconnectph.net from your account's email. Finish or cancel your open agreements and withdraw your wallet balance first.

When an account is closed, it is turned off right away and kept for 30 days in case you change your mind; contact us within that time to restore it. After 30 days it is erased, except records we must keep by law, such as completed payments.

By us

We may suspend or close an account, with or without notice, if we believe in good faith that it broke these Terms, acted unlawfully or harmfully, or put other users or CareConnect PH at legal risk. Parts of these Terms that should survive (such as limits on liability) stay in effect.

16. Governing law and claims against us

These Terms are governed by the laws of the Republic of the Philippines.

If you have a complaint against CareConnect PH:

  • Talk to us first. Email support@careconnectph.net and give us 30 days to try to solve it in good faith.
  • Barangay conciliation. Where the Katarungang Pambarangay Law (P.D. 1508, as amended) requires it, the dispute must first go to the proper Lupong Tagapamayapa.
  • Courts. If that does not settle it, a case may be filed only in the proper courts of the city or province where CareConnect PH's owner is based, under the Rules of Court.

A disagreement between two users is first for those users to settle. We may help as described in section 12.

17. Changes and contact

We may update these Terms when the Service, the law or our business changes. For important changes we will update the date at the top of this page and tell you in the app or by email before the change takes effect. If you keep using the Service after that date, you accept the new Terms. If you do not agree, stop using the Service.

Questions? Email support@careconnectph.net or use the Contact page. We aim to reply within 2 business days.

Questions about these Terms?Contact us