1. Delete it in the app
- Open CareConnect PH and log in.
- Open your Profile, then tap the gear icon for Settings.
- Scroll down and tap Delete account.
- Tap Delete account again to confirm. You are logged out.
If your wallet still has money, a withdrawal is being processed, or a job is in progress or in dispute, the app asks you to settle that first. This protects you and the other person in the deal.
2. Ask us by email
Email support@careconnectph.net with the subject "Delete my account". Send it from the email address on your account and include your username. We reply within 7 days. We may ask you to confirm it is you before we delete anything.
3. What is deleted
- Your profile, username, photo, skills and saved location.
- Your phone number and email.
- Your ID photos, selfie and other documents you uploaded.
- Your task posts, offers and their photos.
- Your chats and their photos.
- Your login. You can no longer sign in.
For 30 days the account is only turned off and hidden, so it can be restored if you ask. After 30 days it is erased for good.
4. What we must keep
- Paid agreements and payment records are kept for 10 years, as the National Internal Revenue Code requires. The other person in the deal also keeps their copy.
- Records of a report, dispute or ban may be kept while needed to settle it or to stop the same person from coming back.
More detail is in our Privacy Policy.